Account Director, Retail/ Multi-unit Services (Contract)
Remote
Temporary to Full Time
Customer Experience
Manager/Supervisor
Who We Are
At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.
*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.*
*This is a 3 MONTH CONTRACT position, with the possibility to become a full time hire after*
*This is a HYBRID position, 2-3 days in office. We have offices located in New York, NY, Greenville, SC, and the Greater Chicago Area, IL*
What we are looking for:
We’re looking for a Retail Account Director with deep experience supporting brick-and-mortar brands, driving in-store traffic, and connecting digital marketing efforts to retail sales outcomes. You understand how stores operate. You know what merchandising and local activation tactics move inventory. And you are skilled at translating retail performance data into ongoing marketing improvements.
This person brings a passion for integrated online and offline marketing, a solutions-oriented mindset, and strong leadership capabilities. The ideal candidate is proactive with day-to-day client communications, can anticipate business needs, and is confident managing multiple complex initiatives at once.
This role will lead within Client Services and collaborate closely with internal partners across Creative, Digital Media, Direct Mail, Email, SEO, Data, and Analytics to ensure strong campaign performance and partnership success.
What you will be doing:
Who you are:
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.
*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.*
*This is a 3 MONTH CONTRACT position, with the possibility to become a full time hire after*
*This is a HYBRID position, 2-3 days in office. We have offices located in New York, NY, Greenville, SC, and the Greater Chicago Area, IL*
What we are looking for:
We’re looking for a Retail Account Director with deep experience supporting brick-and-mortar brands, driving in-store traffic, and connecting digital marketing efforts to retail sales outcomes. You understand how stores operate. You know what merchandising and local activation tactics move inventory. And you are skilled at translating retail performance data into ongoing marketing improvements.
This person brings a passion for integrated online and offline marketing, a solutions-oriented mindset, and strong leadership capabilities. The ideal candidate is proactive with day-to-day client communications, can anticipate business needs, and is confident managing multiple complex initiatives at once.
This role will lead within Client Services and collaborate closely with internal partners across Creative, Digital Media, Direct Mail, Email, SEO, Data, and Analytics to ensure strong campaign performance and partnership success.
What you will be doing:
- Builds empathetic personal relationships with clients and engages in understanding client marketing and business challenges, creating sound marketing program solutions to solve those challenges.
- Leads and directs cross-functional teams in building, development, and delivery of omnichannel marketing programs to achieve client objectives and partnership satisfaction.
- Leads omnichannel programs specifically designed to drive in-store traffic, grow same-store sales, support retail expansions, and connect digital marketing efforts to physical retail performance.
- Applies strong understanding of retail merchandising calendars, store traffic drivers, and local activation strategies to guide campaign planning and execution.
- Leverages strong data-driven experience to interpret data and analytics. Helps craft the narrative that illustrates the impact of our programs on the client’s business.
- Lead role for client-facing interaction with agency day-to-day. Owner of overall client satisfaction and proactivity to drive marketing goals.
- Becomes proficient in company-designated tools for project and account management.
- Creates and proactively manages internal timelines for projects and programs through proactive communication.
- Logs all resource hours into Amsive’s designated project management tool daily.
- Schedules, organizes and facilitates client campaign initiatives across all agency channels. Holds regular internal meetings to ensure clarity and productivity.
- Communicates with clients on a regular basis including weekly or monthly calls to review campaign performance, recommending omni-channel strategies and campaign optimizations to continuously improve results.
- Oversees implementation, delivery and execution of program promise. Manages client expectations by providing timing and budget implications of scope change requests.
- Facilitates and manages the invoicing process.
- Maintains and improves account profitability through effective scope management.
- Develops cross-channel insights and recommendations to solve larger business problems and improve key performance metrics. Organizes logistics, narrative, and key insights for quarterly and annual business reviews.
- Strong understanding of data and data insights to allow for testing strategies in audience identification, channel selection, and creative messaging.
- Core responsibility to collaborate and oversee agency standards on key marketing deliverables for mid- to large-size accounts including PowerPoints, POVs, and performance reporting dashboards to optimize, retain, or upsell business.
- Be curious, with a thirst for learning more about data-centric marketing and the evolving omnichannel landscape.
- Partners closely with internal teams on store-level reporting and performance readouts that translate into actionable test-and-learn plans.
Who you are:
- 8+ years managing omnichannel marketing programs for retail brands, including brick-and-mortar store performance accountability.
- Proven track record developing retail marketing strategies that drive in-store traffic and purchase behavior.
- 4+ years of experience in agency environment preferred.
- Demonstrated excellence in building and maintaining profitable client relationships.
- Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, direct mail or creative services).
- Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact.
- Experience managing, training, and developing a growing group of direct reports; effectively delegating tasks and responsibilities to increase team capacity.
- Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment.
- Ability to influence others, both with the client and within the internal Amsive organization.
- Strong grasp and demonstrated application of marketing and communication principles.
- Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members; experience using Asana preferred.
- Strong understanding of applying data and insights for use in audience, channel and creative testing strategies. This includes but is not limited to the use of predictive modeling and segmentation to optimize both campaign results and a learning agenda.
- Advanced knowledge in the use of data, modeling and analytics.
- Strong proficiency in Microsoft Office Suite, especially PowerPoint and Excel.
- Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space.
- Comfortable working with store-level insights and dynamic field environments where local performance varies and rapid response is needed.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
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