Help Desk Technician

Greenville, SC
Full Time
Technology
Mid Level
Who We Are

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.  
 
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.

*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.* 
This is located ONSITE. Our office is located at 1224 Poinsett Hwy, Greenville, SC 29609

What we are looking for:

 The Tier 1 Help Desk Technician serves as the first point of contact for end-user technical support across the organization. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service. The 1 Help Desk Technician will escalate complex issues to Tier 2/Tier 3 teams and assist with onboarding, documentation, and endpoint management.

What you will be doing:
      End-User Support
  • Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals
  • Respond to help desk tickets, phone calls, and walk-up requests
  • Troubleshoot Microsoft Windows 10/11 issues
  • Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
  • Assist users with password resets, MFA setup, and account unlocks
      Hardware & Software Support
  • Image, deploy, and configure workstations and laptops
  • Install and update approved software
  • Diagnose and replace basic hardware components
  • Maintain accurate asset tracking documentation
      Account & Access Management
  • Create and manage Active Directory user accounts
  • Assign appropriate group memberships and permissions
  • Provision and deprovision users following onboarding/offboarding procedures
      Documentation & Escalation
  • Document all incidents and resolutions in the ticketing system
  • Escalate unresolved or complex issues to Tier 2 or Tier 3 support
  • Contribute to internal knowledge base documentation

Who you are:
  • 1+ year of IT support or help desk experience (or equivalent technical training)
  • Demonstrate strong knowledge of Windows operating systems
  • Demonstrated ability to identify and troubleshoot issues
  • Professional and customer-focused approach while interacting with internal teams
  • Ability to prioritize and manage multiple requests at simultaneously
  • Collaborates well with the team and stakeholders, with willingness to learn and grow
  • Ensures a high level of attention to detail and documentation accuracy
  • Experience with Active Directory and Microsoft 365
  • Demonstrate excellent communication and customer service skills
  • Ability to lift and move computer equipment (up to 40 lbs)

Preferred Qualifications
  • Associate degree in IT or related field
  • CompTIA A+ or Network+ certification
  • Experience with endpoint management tools (Intune, SCCM, NinjaOne, etc.)
  • Experience supporting remote users

Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance for certain projects. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.  It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
 
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