Email Production Manager

Remote
Full Time
Technology
Manager/Supervisor
Who we are:

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.

If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.

**This is a  REMOTE position. Candidates can be located anywhere in US Time Zones.**

What we are looking for:

Amsive is currently looking for an Email Production Manager to join our Email Marketing & Services Team. This position will be managing daily operations of the email execution channel –the production queue, email design and html coding strategy, building and deployment of email campaigns, as well as the A/B testing setup, data management, and reporting. The Email Operations Lead will be a super user within Salesforce Marketing Cloud platform to oversee the end-to-end production process to ensure proper setup, tracking, and measurement is implemented to meet client expectation. The ideal candidate should possess strong troubleshooting, problem-solving, strategic thinking, organizational, and leadership skills while being an active contributor identifying opportunities to improve the email execution process.

What you will be doing:
  • Oversee the end-to-end email production process and daily.
  • Manage a team of email developers to ensure the team meets client goals and expectations.
  • Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement.
  • Utilize SFMC and manage external email service providers to build, schedule and launch daily campaigns.
  • Pull campaign performance reporting for the account team.
  • Work with cross functional teams to resolve customer issues and escalate complex problems to appropriate team members.
  • Create and update product documentation.
  • Act as the subject matter expert on email campaign and web production operations – distribute, create, communicate and apply best practices and learnings to continually improve results.
Who You are:
  • Bachelor’s degree in email development or comparable work experience is strongly preferred.
  • 4–5-year experience in email development and end-to-end campaign management.
  • A proven track record of being detail-oriented with a desire to publish the best final product for clients and business stakeholders.
  • Tech- and web-savvy with the ability to learn quickly and independently.
  • Highly creative problem solver and resourceful self-starter that isn't afraid to roll-up their sleeves and get things done.
  • Desire and ability to thrive in a fast-paced and ambiguous environment within deadlines while prioritizing multiple projects simultaneously.
  • Impeccable quality assurance skills and is highly organized.
  • Accountability for meeting deadlines while producing high-quality work.
  • Strong communication and interpersonal skills with a knack for relationship building.
  • Comfortability working with clients via telephone and email to answer questions, research and resolve issues with a varying degree of difficulty.
  • Ability to build effective relationships within the team and with cross-functional partners and/ or vendors.
  • Experience leading a team and strong history of managing several projects at once.
  • Strong understanding, development, and troubleshooting skills for table-based HTML email, comfortable working directly in code (HTML, Inline CSS, etc.) is required.
  • Email automation and knowledge of email best practices is required (marketing automation solutions within Salesforce Marketing Cloud are strongly preferred).
  • Mobile and email marketing experience required, with responsive HTML design experience preferred.
  • List management (list segmentation, suppression lists, etc.) and basic data management experience (pulling data, cross referencing, importing, and maintaining subscriber attributes) preferred.
  • Photoshop skills helpful (promo, banner, image creation and enhancements) is strongly preferred with experience with tools like the Adobe Cloud Suite & Figma.
  • Additional Skills Ampscript, HTML5, JavaScript and CSS3, SQL Query Language, Microsoft Excel and/or Access, Adobe Suite (Photoshop, Dreamweaver, Illustrator), Figma, Salesforce Marketing Cloud (or other major ESP like Klaviyo, Braze, Iterable).
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.  It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
 
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