Account Manager, Customer Experience (Healthcare Services)

Remote
Full Time
Customer Experience
Entry Level

Who We Are

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. 

If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. 
 

*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.* 
**This is a HYBRID position (2 days in office) located in the Flatiron District - New York, NY.**


What we are looking for: 

Amsive is hiring an Account Manager, Customer Experience, with prior experience in omnichannel marketing. We are targeting professionals with healthcare client-facing experience and a strong marketing solutions background, ideally within an agency environment. 

We’re looking for someone who thrives at the intersection of strategy, execution, and relationships. This role is for a future senior leader. Someone who owns outcomes, anticipates needs, and brings clarity to complex, cross-channel programs. You are curious, organized, decisive, and trusted by both clients and internal teams. 

What You Will Be Doing 

  • Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery across accounts. 
  • Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs that drive member acquisition, engagement, and retention across channels. 
  • Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans. 
  • Own program clarity and momentum across complex, cross-channel initiatives. Work moves forward because you are driving it. 
  • Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy. 
  • Drive effective internal collaboration across creative, media, data, production, and strategy teams.  
  • Oversee implementation, delivery, and execution of program promises.  
  • Own financial hygiene on your accounts, including resourcing accuracy, scope management, and invoicing. 
  • Maintain and improve account profitability through disciplined scope and expectation management. 
  • Lead the development and delivery of client-facing materials including PowerPoint presentations, POVs, and performance reporting.  
  • Interpret performance data and translate it into clear, actionable client recommendations. 
  • Identify and surface growth opportunities within existing accounts, partnering with Account Directors, CX Leadership, and Sales to bring them to closure. 
  • Develop cross-channel insights for quarterly and annual business reviews. 
  • Collaborate with internal teams on audience strategy, creative thinking, and channel testing ideas. 
  • Become proficient in Amsive’s tools and systems to ensure operational excellence. 
  •  Bring curiosity and a learning mindset to every engagement, especially in data-driven marketing and healthcare. 


Who you are:  

  • 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV. 
  • 2+ years of experience in an agency environment with proven success managing client relationships. 
  • Experience serving as the primary client point of contact for omnichannel campaigns. 
  • Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production. 
  • Strong written and verbal communicator brings clarity and confidence to every interaction. 
  • Highly organized, able to manage multiple projects while maintaining trust and momentum. 
  • Strong grasp of marketing and communication principles. 
  • Proficient in Microsoft Office, especially PowerPoint and Excel. 
  • Comfortable working in regulated environments and compliance-driven workflows. 
  • Able to interpret data and translate it into business insight. 
  • Demonstrated ability to build and maintain profitable client relationships. 
  • Healthcare or Medicare experience is a plus. 
  • Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment. 

This role is for someone who wants to own, not just execute. If you’re driven by impact, relationships, and growth, this is where you build your next chapter. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.  It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
 

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