Account Manager, Customer Experience (B2B)

New York, NY
Full Time
Customer Experience
Mid Level
Who We Are

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. 

If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. 
 
*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.* 
*This is a HYBRID position, 1-2 days in office. We have offices located in New York, NY or Nashville, TN*

What we are looking for:
 

Amsive is hiring an Account Manager, Customer Experience with experience managing multi-channel digital marketing campaigns in an agency environment. We are seeking a client-facing professional who combines operational discipline with strategic thinking and thrives in a fast-paced setting. 

We’re looking for an Account Manager who brings a curiosity for marketing, thirst for learning, strong problem-solving skills, and sharp attention to detail. The right candidate is dependable, able to work independently and collaboratively, and able to manage multiple projects simultaneously while maintaining clear, proactive communication with clients around timelines, performance, and scope.  


What you will be doing:
  • Serve as the primary day-to-day client contact, owning client satisfaction through responsive communications and proactive delivery of tactical excellence for assigned accounts. 
  • Build trusted relationships grounded in empathy and deep understanding of client business objectives. 
  • Support Account Director in driving retention and identifying organic growth opportunities. 
  • Own internal timeline development and project management within available tools; ensure all tasks, dependencies, and milestones are accurately tracked and completed in a timely manner. 
  • Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps. 
  • Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications. 
  • Work with media and data teams to translate performance metrics into clear narratives and actionable insights. 
  • Support development of QBR and annual business review materials. 
  • Collaborate with marketing teams to refine optimization recommendations. 
  • Partner with team members to ideate audience, creative, and channel testing strategies. 
  • Maintain curiosity around data-driven marketing trends and emerging best practices. 

Who you are:
  • 2-4+ years of experience managing multi-channel digital marketing programs (SEM, SEO, Social, Display, CTV). 
  • 2+ years of experience in an agency environment and proven success in managing client relationships. 
  • Highly organized with exceptional attention to detail and documentation discipline. 
  • Demonstrated success in leading project workflows, managing timelines, and driving cross-functional collaboration. 
  • Takes initiative to identify risks and remove obstacles before they impact delivery or client satisfaction. 
  • Confident communicator who can lead client conversations and translate complex information across cross-functional teams. 
  • Comfortable managing budgets and tracking against scope requirements. = 
  • Proven ability to apply core marketing principles to drive measurable business outcomes across integrated channels. 
  • Experience assembling and QA’ing performance reports, translating data into clear insights, and actionable recommendations for clients. 
  • Advanced proficiency in the Microsoft Office Suite, especially PowerPoint and Excel. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.  It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
 
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